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Privacy Policy

Last updated: 23/03/2026

This Privacy Policy explains how Rufus Ragz London (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website.

1. Who We Are

Business name: Rufus Ragz London

Email address: naciye@rufusragz.co.uk

Website: https://www.rufusragz.co.uk/

We are the data controller responsible for your personal data under UK data protection law.

2. What Information We Collect

We may collect and process the following personal data:

  • Identity Data: name, username

  • Contact Data: email address, billing address, delivery address

  • Financial Data: payment details (processed securely via third-party providers such as Wix Payments, PayPal, or Stripe — we do not store full payment details)

  • Transaction Data: details of purchases and orders

  • Technical Data: IP address, browser type, device information

  • Marketing Data: preferences for receiving marketing communications

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Manage payments and refunds

  • Communicate with you about your orders

  • Respond to enquiries submitted via contact forms

  • Send marketing emails (only if you have opted in)

  • Improve our website and services

4. Legal Basis for Processing

We rely on the following legal bases:

  • Contract: to fulfil your order

  • Consent: for email marketing and newsletters

  • Legal obligation: for record-keeping and tax purposes

  • Legitimate interests: to improve our services and prevent fraud

5. Sharing Your Data

We may share your data with trusted third parties, including:

  • Wix.com Ltd (website hosting and infrastructure)

  • Payment providers (e.g. Wix Payments, PayPal, Stripe)

  • Delivery services (e.g. Royal Mail, couriers)

  • Email marketing providers (if applicable)

These providers only process your data on our behalf and are required to keep it secure.

6. International Transfers

Some of our service providers may store data outside the UK. When this happens, we ensure appropriate safeguards are in place to protect your data.

7. Data Retention

We keep your personal data only as long as necessary:

  • Order data: up to 6 years (for legal/tax purposes)

  • Marketing data: until you unsubscribe

  • Contact enquiries: as needed to resolve your request

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent (for marketing at any time)

To exercise your rights, contact us at: naciye@rufusragz.co.uk

9. Cookies

Our website uses cookies to:

  • Enable essential site functionality

  • Analyse website traffic

  • Improve user experience

You can control cookies through your browser settings. For more details, please see our Cookie Policy.

10. Data Security

We take appropriate security measures to protect your personal data, including secure servers and encrypted payment processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: naciye@rufusragz.co.uk

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