Last updated: 23/03/2026

Thank you for shopping with Rufus Ragz London. This Shipping Policy explains how and when your orders will be delivered.

1. Processing Times

All orders are processed within [3] working days (excluding weekends and bank holidays).

• Orders placed after working hours will be processed the next working day

• During busy periods, processing times may be slightly longer

2. Shipping Methods & Delivery Times

We ship using trusted postal and courier services such as Royal Mail or similar providers.

Estimated delivery times:

• UK: [e.g. 2–5 working days]

• International: [e.g. 5–15 working days, if applicable]

Please note that delivery times are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Order size/weight

• Delivery location

Any applicable shipping fees will be clearly displayed before payment.

4. Order Tracking

If tracking is available for your order, you will receive a tracking number via email once your item has been dispatched.

5. Delays

We are not responsible for delays caused by:

• Postal services or couriers

• Customs (for international orders)

• Unexpected high demand or external disruptions

However, we will always do our best to help if issues arise.

6. Incorrect Addresses

Please ensure your delivery details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Lost or Missing Orders

If your order has not arrived within a reasonable time:

• Contact us at naciye@rufusragz.co.uk

• We will investigate with the delivery provider

Lost items will be resolved on a case-by-case basis.

8. International Shipping

• Customers are responsible for any customs duties, taxes, or import fees

• These charges are not included in our prices or shipping costs

9. Contact Us

If you have any questions about shipping, please contact:

Email: naciye@rufusragz.co.uk