top of page
RUFUS LOGO 10-nbckgrnd.png

Terms & Conditions

​

Last updated: 23/03/2026

These Terms and Conditions govern your use of the website https://www.rufusragz.co.uk/ and the purchase of products from Rufus Ragz London (“we”, “us”, “our”).

By using our website and placing an order, you agree to these Terms.

1. About Us

Business name: Rufus Ragz London
Email: naciye@rufusragz.co.uk

2. Products

We sell handmade items including crochet, knitted, and macramé products.

  • Due to the handmade nature of our products, slight variations in colour, size, or design may occur.

  • We make every effort to display products accurately, but colours may vary depending on your screen.

3. Orders

  • All orders are subject to availability and acceptance.

  • Once you place an order, you will receive an order confirmation email.

  • We reserve the right to cancel or refuse any order.

4. Pricing and Payment

  • All prices are listed in GBP (£) unless stated otherwise.

  • Prices may change at any time without notice.

  • Payment must be made in full at checkout via secure payment providers (e.g. Wix Payments, PayPal, Stripe).

We do not store full payment details.

5. Shipping and Delivery

  • Orders are processed within [3] working days.

  • Delivery times are estimates and may vary.

  • We are not responsible for delays caused by postal services or customs.

You are responsible for providing accurate delivery information.

6. Returns and Refunds

Under UK law, you have the right to cancel your order within 14 days of receiving it.

To be eligible for a return:

  • Items must be unused and in their original condition

  • You must contact us within 14 days of delivery

Exceptions (if applicable):

  • Custom or personalised items may not be refundable unless faulty

Refunds will be processed within 14 days of receiving the returned item.

Return postage costs are the responsibility of the customer unless the item is faulty.

7. Faulty or Damaged Items

If your item arrives damaged or faulty:

  • Contact us within 14 days with photos

  • We will offer a replacement, repair, or refund

8. Intellectual Property

All content on this website (including images, designs, and text) is owned by Rufus Ragz London and may not be used or reproduced without permission.

9. Use of Website

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to the site

  • Disrupt or damage the website

10. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses

  • Delays outside our control

Nothing in these Terms excludes your legal rights under UK consumer law.

11. Privacy

Your use of our website is also governed by our:

  • Privacy Policy

  • Cookie Policy

12. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated date.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact Us

If you have any questions, please contact:

Email: naciye@rufusragz.co.uk

bottom of page