Returns & Refunds Policy

Last updated: 23/03/2026

Thank you for shopping with Rufus Ragz London. We want you to be happy with your purchase, so please read our returns and refunds policy carefully.

1. Your Right to Cancel (UK Customers)

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item.

You then have a further 14 days to return the item to us.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging (where possible)

• You must contact us within 14 days of receiving your order

3. Non-Returnable Items

The following items cannot be returned unless faulty:

• Custom or personalised products

• Items made to order

4. How to Request a Return

To request a return, please contact us at:

Email: naciye@rufusragz.co.uk

Include:

• Your order number

• The item(s) you wish to return

• Reason for return (optional but helpful)

We will provide return instructions.

5. Return Shipping

• Customers are responsible for return postage costs unless the item is faulty or incorrect

• We recommend using a tracked service, as we are not responsible for lost returns

6. Refunds

Once we receive and inspect your return:

• We will notify you of approval or rejection

• If approved, your refund will be processed within 14 days

Refunds will be issued to your original payment method.

7. Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect:

• Contact us within 14 days of delivery

• Provide photos as evidence

We will offer:

• A replacement

• A repair (if appropriate)

• Or a full refund

We will cover any return shipping costs in these cases.

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your payment provider

• Then contact us if the issue persists

9. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us.

10. Contact Us

If you have any questions about returns or refunds, please contact:

Email: naciye@rufusragz.co.uk